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Customer reviews of Excellent Cars

At Excellent Cars we pride ourselves on the great service we provide to all of our customers. We understand that buying a car can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.

But don't just take our word for it, see what some of our customers have to say about us...

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Excellent Cars

Excellent Cars

Based on 212 customer reviews

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  • 5

    No log book and lights taped in

    By Denise J on 01 August 2020 | Purchase not verified

    Purchased a car for our daughter. We were told log book could take up to 4 weeks due to Covid. After 4 weeks contacted and got no reply. Contacted DVLA and told excellence cars had paid fee for missing log book a week after they sold it to us. We are still waiting for the log book 8 weeks later. We are now seeking further advise. Despite being told it had passed it’s mot with no advisory’s when purchased our mechanic found the brakes to be substandard and the light fitted with tape. These have all had to be replaced.

    Reply from Excellent Cars on 02/08/20

    Were Very Sorry To Hear About These 2 Points - First Point Regarding The Log Book - This Will Be Addressed As Soon As DVLA Get Round To Issuing A New Log Book - Regarding Your Second Point Please Contact Us Immediately So We Can Remedy This Issue Straight Away - Kind Regards Excellent Cars

  • 5

    Excellent cars! Excellent customer service!

    By Stephen C on 27 July 2020 | Purchase not verified

    I have nothing but praise for Dave and the people at Excellent cars. Having just come off the back of my own rogue dealer nightmare, Excellent cars restored my faith. Personable and pleasant experience from the start. My expectations were managed perfectly by Dave who greeted me warmly on arrival and led me to a spotless showroom where I was politely asked to stand in front of a scanner to take my temperature and then asked me to apply hand sanitiser from the dispenser and help myself to a complimentary face mask. From there I was taken by Dave to the car and he left me to inspect it fully. On return he happily answered all my questions. We then took it on a test drive. I'm now looking forward to picking up my new car in a few days from Dave at the showroom who has seen me through the entire experience from start to finish always making himself available for any queries. Other bigger players in the car market industry could learn a lot from Excellent cars. We'll done!

    Reply from Excellent Cars on 27/07/20

    Thank You Stephan Your Business Is Most Appreciated - Kind Regards The Team @ Excellent Cars

  • 5

    They helped me dodge a bullet.

    By Denis L on 25 July 2020 | Purchase not verified

    Was going to buy a Mondeo they had up for sale with new MoT etc. They insisted on giving it a full check over before I travelled some distance to them for a test drive however. During the inspection up on the ramp, they unearthed a hidden and potentially seriously costly fault with the gearbox however. They then contacted me to apologise and advise me that they were not prepared to sell me this car for fear that it might let me down later on. I’m very grateful to them for alerting me and doing the right thing by withdrawing the car from sale.

    Reply from Excellent Cars on 27/07/20

    Hi Denis - Thank You For Your Kind Comments - Sometimes Cars Are Not Upto Standard & Its In Ours & Ours Customers Best Interest To Be Honest & Your Comments Prove Being Honest With Customers Works - Kind Regards From All @ Excellent Cars

  • 5

    Very good

    By chloe B on 22 July 2020 | Purchase not verified

    Very helpful, very friendly. Make everything clear and easy, from picking you up for a test drive to the final transaction. Would highly recommend.

    Reply from Excellent Cars on 23/07/20

    Thank You For Your Business Chloe - We Hope You Really Enjoy Your Car & We Hope To See You Again For Your Next One - Kind Regards All @ Excellent Cars

  • 5

    Buying car

    By Gareth E on 18 July 2020 | Purchase not verified

    Welcome was brilliant.salesperson left us alone then asked question. Very well covid regulations

    Reply from Excellent Cars on 18/07/20

    Hi Gareth - Thank You So Much For Your Business & I'm Glad The Our No Pressure Culture Worked Well For You - We Like Customers To Enjoy The Experience & Were So Glad You Did - Warmest Regards & Happy Motoring Excellent Cars

  • 5

    Great experience

    By Guy S on 18 July 2020 | Purchase not verified

    When I arrived at Excellent cars I was greeted by Rich and from the start he was excellent! He talked me through everything and I bought a beautiful Zafira. I can recommend Rich and Excellent Cars to anyone.

    Reply from Excellent Cars on 18/07/20

    Thank You For Your Business & Your Kind Words - We Look Forward To Hopefully Seeing You Again in The Future For Your Next Car - Kind Regards Excellent Cars

  • 5

    Daughters new car

    By damon W on 17 July 2020 | Purchase not verified

    we travelled to excellent cars from Cheshire to look at buying a car for my daughter (1st car).Noel took us for a test drive,we got back to the garage and bought the car,all the paperwork was done and dusted in 20 mins.The showroom was fantastic,very modern.All COVID 19 REGULATIONS WERE COVERED.We felt very safe in the garage,the space age thermometer is worth a trip just on its own !.All it leaves me to do is to say a big THANKYOU to Noel for making our experience with Excellent Cars something to remember...for all the good reasons :-)

    Reply from Excellent Cars on 18/07/20

    Hi Damon - Thank You So Much For Your Business ,We Hope Your Daughter Really Enjoys Her New Car - Hope We See You Both Again Some Time In The Future - Kind Regards Excellent Cars

  • 5

    Sanyyong buyer

    By Jenna C on 05 July 2020 | Purchase not verified

    Absolutely brilliant service from start to finish. Hand sanitiser on arrival and temperature checked to ensure safety of customers. A man. Called dave greeted us and was very friendly. He took us through to the cars and left us to have a look. When we found the perfect car, dave came back to us and went through everything and answered all our questions and provided a year's rac cover. I had never heard of this car sales garage in the past but its absolutely brilliant and would recommend to other customers.

    Reply from Excellent Cars on 10/07/20

    Hi Jenna - Firstly thanks so much for your positive feedback, and taking time to leave us a review. We really appreciate it - We're delighted to hear that Dave our sales consultant here at Excellent Cars helped recommend a vehicle that most suited your daily requirements and we're happy that you were pleased with the car - Kind Regards Excellent Cars

  • 5

    Buying a new car

    By Michael K on 04 July 2020 | Purchase not verified

    Excellent service, friendly staff and everything was ready to go straight away would strongly recommend

    Reply from Excellent Cars on 05/07/20

    Thank You Michael Your Custom Is Very Welcome & Valued - Kind Regards Excellent Cars

  • 5

    Warning.buyer beware

    By Gerry D on 03 July 2020 | Purchase not verified

    On agreeing a purchase of a car from this dealer we were told it would be ready in 2 days.a week on and still no car and are now told may be up to 2 weeks.this will make it up to 3 weeks since agreeing purchase.the paintwork agreed still needs doing.we were offered to take the car and they would give us 100 pounds to get the job done ourselves which we refused its going to cost much more than that to get it done.this is a car costing over 5000 pounds .we are so disgusted with the company we have asked to cancel the purchase.they are very reluctant to do so even though the finance company agree with us that this is unacceptable.I urge anyone buying from this company to think very hard before agreeing to buy.

    Reply from Excellent Cars on 10/07/20

    Hi Gerry - Thank You For Buying Your Car From Us In The End !! - I Know You Sent Your Review In On The 3rd Of July 20 & I'm So Glad That By The 9th Of July You Allowed Us Time To Learn From Our Mistake & Keep You As A Valued Customer - Ki nd Regards Excellent Cars