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Customer reviews of Excellent Cars

At Excellent Cars we pride ourselves on the great service we provide to all of our customers. We understand that buying a car can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.

But don't just take our word for it, see what some of our customers have to say about us...

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Excellent Cars

Excellent Cars
5
4.9

All 368 customer reviews

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  • 5

    Fiat 500l

    By Fiona S on 05 January 2023 | Purchase not verified

    Dave was really good, he let me look at the car at my own pace. I enjoyed the crisps and pop which were complentary. My daughter had fun looking at the cars and loved the balloon that was given to her.

    Reply from Excellent Cars on 07/03/24

    Thank you for your 5-star review and for choosing Excellent Cars. We're glad to hear that you're happy with your vehicle. We constantly strive to improve, so thank you for your feedback, it is greatly appreciated. We hope you will choose us again for your next purchase!"


  • 5

    Mazda 3 2.2l Diesel

    By Ashley J on 24 December 2022 | Purchase not verified

    Bought my first car a few days ago. Excellent service from Ricky. No pushy sales and made me feel very comfortable. He was extremely patient with me going out every 10 mins for phone calls. As I wanted my first car to be right. Took it for a test drive and loved it. When I upgrade I shall definitely be visiting again. Great selection of cars that suits everyone and their needs.

    Reply from Excellent Cars on 31/12/22

    Thank You So Much For Your Very Kind Words - We Really Hope You Fully Enjoy Your New Car & We'd Really Like To See You Again For Your Next One . Kind Regards & Happy New Year From The Excellent Cars Team


  • 5

    By Ben H on 21 December 2022 | Purchase not verified

    Top service from shammy, looked after me alway through the process

    Reply from Excellent Cars on 22/12/22

    Thank You Once Again For Your Much Valued Business -Enjoy We Hope To See You For Your Next Car Too - Hope You Have A Great Christmas & 2023 Warmest Regards From The Excellent Cars Team


  • 5

    By Anonymous on 10 December 2022 | Purchase not verified

    Very friendly and helpful

    Reply from Excellent Cars on 22/12/22

    Thank You Once Again For Your Much Valued Business We Hope To See You Again And We Hope You Have A Great Christmas & 2023 Warmest Regards From The Excellent Cars Team


  • 5

    By Anonymous on 10 December 2022 | Purchase not verified

    Shammy was great. No pressure selling gave me enough time to look around the car and make my decision.

    Reply from Excellent Cars on 11/12/22

    Hi Thank You For Your Custom & Your Kind Words Hope You Have A Great Experience With Your New Car & We Hope You Come Back To Us For Another One Have A Great Christmas & New Year Kind Regards From The Excellent Cars Team


  • 5

    Excellent service

    By Jess H on 10 December 2022 | Purchase not verified

    Ricky was grate made me fell relaxed and I walked away with the car I always wanted at a fantastic price stunning showroom will deffo come back when I’m ready for a new car

    Reply from Excellent Cars on 11/12/22

    Hi jess - Thank You So Much For Your Valued Business We Hope To See You Again In The Future - Please Call In Any Time Kind Regards Excellent Cars Team


  • 5

    jeep purchase

    By Anonymous on 07 December 2022 | Purchase not verified

    brilliant experience buying a car from these guys , saw the car i wanted called them up paid a reserve fee and had the car delivered to me with in a week to Norfolk , Noel was a pleasure to deal with

    Reply from Excellent Cars on 11/12/22

    Hi Richard - Thank You So Much For Your Business We Hope You Enjoy Your New Car & We Hope To See You Again & We Hope You Have A Great Christmas & 2023 Thank You From The Excellent Cars Team


  • 5

    Helpful friendly staff

    By Anonymous on 06 December 2022 | Purchase not verified

    Was purchasing a car via Excellent Cars, Dave was helpful, informative, and was a smooth and easy process from beginning to end. Unfortunately due to my own personal circumstances the sale could not come to a finalisation but as soon as circumstances change I will be back to purchase a car. Lovely staff to deal with and was an absolute pleasure. Thank you Dave!

    Reply from Excellent Cars on 06/12/22

    Thank You - We Look Forward To Seeing You Again Kind Regards The Excellent Cars Team


  • 5

    Please do not buy from here

    By Richard B on 28 November 2022 | Purchase not verified

    All smiles when they are taking your money but when things go wrong, they have no interest. Brought a Jeep with a full MOT - do not trust this. After a few things went wrong I had the car independently assessed and was told that the car would never pass a MOT - over 50 electrical faults, damage to wheel hub, wrong wheel nuts and the wheel studs in a terrible condition. These snapped off the driver's side wheel causing the wheel to not be connected to the car - My mechanic said this would have the potential to cause a massive crash, luckily, they snapped off on my drive. On contacting Excellent cars they laughed it off and said nothing they would do. If a genuine MOT garage had inspected the car then it would not have got one and i would not have purchased this car

    Reply from Excellent Cars on 07/03/24

    We Are So Sorry To See You Were Not Happy With Our Service, Please Contact Us At Your Earliest Convenience So That We May Resolve Any Issues. We Use Independent Garages To Conduct Our MOT's To Ensure All Cars Are Inspected To The Highest Standards. I Apologise You Feel Our Exceptionally High Standards Were Not Met On This Occasion. We Strive For Excellent Customer Service As You Will See From Our Other Reviews. Kind Regards - Excellent Cars


  • 5

    Disappointing after sales service

    By Stephen g on 14 November 2022 | Purchase not verified

    Purchased a used Nissan Xtrail, 24th Oct 2020. Paid top end given mileage etc. Refused discount for cash. No part exchange. Provided with only 1 remote key. 2 weeks later this key failed. New key and recode cost £260. Told the key was not fit for purpose, no blade for example which would, at least, allowed entry into the vehicle. The components inside the key corroded, coil unwound. Reporting this to the company they offered £100 "as an act of faith". Later the same weekend the battery failed leaving me stranded again. New battery cost £130. Mechanic stated that battery was v old and only just allowing the car to restart. Reporting this back I was told that batteries were not covered on warranty. I made the point that 2 weeks after purchase the car had failed twice due to entirely predictable issues. The response was terse and later, frankly rude. The attitude seemed to be, well we could have got top price for this vehicle in any event: count yourself fortunate!

    Reply from Excellent Cars on 15/11/22

    This Does Not Sound Like Our Usual Response Mr Garner - Please Contact Us To Resolve This Please Kind Regards Excellent Cars