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Customer reviews of Excellent Cars

At Excellent Cars we pride ourselves on the great service we provide to all of our customers. We understand that buying a car can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.

But don't just take our word for it, see what some of our customers have to say about us...

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Excellent Cars

Excellent Cars
5
4.4

Based on 155 customer reviews

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  • 5

    Great service..A*

    By Jason W on 07 September 2020 | Purchase not verified

    Rich dealt with everything really promptly.great service... highly recommend.

    Reply from Excellent Cars on 13/09/20

    Thank You Jason We'll Let Richard Know you Thought He Did A Great Job - Kind Regards Excellent Cars


  • 5

    Happy days update!

    By Dee J on 30 August 2020 | Purchase not verified

    Yet again, all the team went way beyond what was the usual treatment of customers that the car industry hands out. Our car ate it’s auto box on Saturday, by today they had not only sourced us a car, but lent us a courtesy car until it is ready to collect. All with a great attitude, super professional execution, and very friendly atmosphere. As a family we are so impressed, we will be buying another car from them in a few months, and we will be recommending them to everyone we know, who wants a great car buying experience.


  • 5

    Excellent service

    By Nicki R on 27 August 2020 | Purchase not verified

    A very professional organisation , above any car dealers we have dealt with in regards to covid. We did go to see a specific car but turned out not to be what we where looking for , no fault of dealer . We would strongly recommend this company and will be buying from them when the right car comes in for us. Massive thanks to Richard who was amazing.

    Reply from Excellent Cars on 30/08/20

    Thank You Nicki Your Input Is Very Welcome & I Hope We See You Again Soon Driving Away In A New Car From Us - Kind Regards Excellent Cars


  • 5

    happy days

    By paul H on 20 August 2020 | Purchase not verified

    As delightful an experience as buying a car during the age of covid could possibly be. From the first telephone conversation with Noel, to Richard's brilliantly friendly, professional test drive for my daughter in law, Kathy. We have had super service and very helpful assistance in buying her beetle from them. We are very happy customers, and sincerely recommend them to anyone looking to buy from some great people.

    Reply from Excellent Cars on 30/08/20

    Hi Paul Thank You For Your Review & A Now A Double Thank You As You Have Now Purchased 2 Cars From Us In 7 Days - Thank You Genuinely Thank You It Means Alot When Customers Really Enjoy Doing Business With Us - Kind Regards Excellent Cars


  • 5

    Great service and a nice car

    By Ivan M on 07 August 2020 | Purchase not verified

    Fantastic experience can't complain did everything I asked for. Very COVID secure and friendly environment. Great guy Noel. Ask for him.

    Reply from Excellent Cars on 30/08/20

    Hi Ivan - Thank You For Your Valued Custom & Your Valued Review - Kind Regards Excellent Cars


  • 5

    Very good experience

    By JOSEPH B on 06 August 2020 | Purchase not verified

    We got took out for a test drive and made me feel very comfortable by the staff. Excellent service and answered all the questions I had with ease. Very good things in place to help prevent covid-19. All in all a very positive experience 👍


  • 5

    No log book and lights taped in

    By Denise J on 01 August 2020 | Purchase not verified

    Purchased a car for our daughter. We were told log book could take up to 4 weeks due to Covid. After 4 weeks contacted and got no reply. Contacted DVLA and told excellence cars had paid fee for missing log book a week after they sold it to us. We are still waiting for the log book 8 weeks later. We are now seeking further advise. Despite being told it had passed it’s mot with no advisory’s when purchased our mechanic found the brakes to be substandard and the light fitted with tape. These have all had to be replaced.

    Reply from Excellent Cars on 02/08/20

    Were Very Sorry To Hear About These 2 Points - First Point Regarding The Log Book - This Will Be Addressed As Soon As DVLA Get Round To Issuing A New Log Book - Regarding Your Second Point Please Contact Us Immediately So We Can Remedy This Issue Straight Away - Kind Regards Excellent Cars


  • 5

    Excellent cars! Excellent customer service!

    By Stephen C on 27 July 2020 | Purchase not verified

    I have nothing but praise for Dave and the people at Excellent cars. Having just come off the back of my own rogue dealer nightmare, Excellent cars restored my faith. Personable and pleasant experience from the start. My expectations were managed perfectly by Dave who greeted me warmly on arrival and led me to a spotless showroom where I was politely asked to stand in front of a scanner to take my temperature and then asked me to apply hand sanitiser from the dispenser and help myself to a complimentary face mask. From there I was taken by Dave to the car and he left me to inspect it fully. On return he happily answered all my questions. We then took it on a test drive. I'm now looking forward to picking up my new car in a few days from Dave at the showroom who has seen me through the entire experience from start to finish always making himself available for any queries. Other bigger players in the car market industry could learn a lot from Excellent cars. We'll done!

    Reply from Excellent Cars on 27/07/20

    Thank You Stephan Your Business Is Most Appreciated - Kind Regards The Team @ Excellent Cars


  • 5

    They helped me dodge a bullet.

    By Denis L on 25 July 2020 | Purchase not verified

    Was going to buy a Mondeo they had up for sale with new MoT etc. They insisted on giving it a full check over before I travelled some distance to them for a test drive however. During the inspection up on the ramp, they unearthed a hidden and potentially seriously costly fault with the gearbox however. They then contacted me to apologise and advise me that they were not prepared to sell me this car for fear that it might let me down later on. I’m very grateful to them for alerting me and doing the right thing by withdrawing the car from sale.

    Reply from Excellent Cars on 27/07/20

    Hi Denis - Thank You For Your Kind Comments - Sometimes Cars Are Not Upto Standard & Its In Ours & Ours Customers Best Interest To Be Honest & Your Comments Prove Being Honest With Customers Works - Kind Regards From All @ Excellent Cars


  • 5

    Very good

    By chloe B on 22 July 2020 | Purchase not verified

    Very helpful, very friendly. Make everything clear and easy, from picking you up for a test drive to the final transaction. Would highly recommend.

    Reply from Excellent Cars on 23/07/20

    Thank You For Your Business Chloe - We Hope You Really Enjoy Your Car & We Hope To See You Again For Your Next One - Kind Regards All @ Excellent Cars