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Customer reviews of Excellent Cars

At Excellent Cars we pride ourselves on the great service we provide to all of our customers. We understand that buying a car can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.

But don't just take our word for it, see what some of our customers have to say about us...

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Excellent Cars

Excellent Cars
5
4.8

All 386 customer reviews

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  • 5

    By Kev H on 15 April 2022 | Purchase not verified

    Very good service, asked for a few things correcting on the car and there was no issue done and sort

    Reply from Excellent Cars on 27/04/22

    The Passion We Have For Our Customers Is Hard To Show Other By Offering You Great Service - Thank You For Your Business . Kind Regards From The Excellent Cars Team


  • 5

    Berlingo

    By Emma M on 14 April 2022 | Purchase not verified

    Really friendly service, very helpful throughout. Fair price on part exchange. Jake was very polite and helpful throughout.

    Reply from Excellent Cars on 27/04/22

    Thank You For Your Business & Your Kind Words Kind Regards From The Excellent Cars Team


  • 5

    Highly recommend friendly service.

    By Rajan L on 09 April 2022 | Purchase not verified

    Quick and easy buy. They have a very good collection of cars. Impressed with automatic collection. Had a test drive and Charlie was very helpful and made every aspect of the purchase very clear. Highly recommend..

    Reply from Excellent Cars on 27/04/22

    Thank You Kind Regards From The Excellent Cars Team


  • 5

    Excellent service

    By Taylor J on 09 April 2022 | Purchase not verified

    Service from the beginning was fantastic, everyone was so friendly. Charlie was really informative about the car when we went for a test drive and ultimately sold us the car!

    Reply from Excellent Cars on 27/04/22

    Your Business & Custom + Kind Words Are Very Much Appreciated Kind Regards From The Excellent Cars Team


  • 5

    Great Service

    By Anonymous on 09 April 2022 | Purchase not verified

    This is a very friendly garage. Instantly felt at ease when looking for my new car. Am very happy with the service I received here and will definitely come here again should I need another car

    Reply from Excellent Cars on 27/04/22

    Thank You - Your Words Like Your Custom Are Very Much Welcome Kind Regards From The Excellent Cars Team


  • 5

    Lies about cars they have.

    By S H on 08 April 2022 | Purchase not verified

    Went to view an astra but they said it had been sold that morning, its still on their website 3 weeks later after being told it was sold, even showed the website to their salesman who confirmed it had been sold, so why is it still up for sale, lies, stay clear.

    Reply from Excellent Cars on 07/03/24

    We apologise you feel our customer service and advertisement of stock fell short on this occasion. We are an extremely busy dealership and we endeavour to keep our stock up to date at all times. We apologise you were disappointed arriving to find the vehicle you were interested in, had been sold. Warm Regards, Excellent Cars


  • 5

    Excellent customer service.

    By Richard J on 30 March 2022 | Purchase not verified

    Excellent range of cars. Friendly and efficient service. They made the process of buying a car very straight forward. What I liked the best, was that a mistake was made with the paperwork, which they rectified as soon as they were aware. Great customer service.

    Reply from Excellent Cars on 01/04/22

    Hi Richard , Thank You For Your Positive Review & Even More So Thank You For A Valued Customer . Please Feel Free To Come in Any Time Your Passing For A Catch Up & We Hope To See You Foir Your Next Car - Thank You Again - David & The Team @ Excellent Cars


  • 5

    Bag.of.uselessness

    By Joshua P on 15 February 2022 | Purchase not verified

    Well from the beginning I emailed at about 8am enquiring on a car I got a response 12 hours later at 8.30pm to be given the wrong number then when I text asking a few questions I got a sarcy response "call and ask during business hours" when I clearly tried to communicate originally during business hours and very little information could be given on the car.

    Reply from Excellent Cars on 07/03/24

    We apologise you felt our customer service fell short on this occasion. We are a very busy dealership and we endeavour to respond to all customers in a timely manner. Warm Regards, Excellent Cars


  • 5

    5 star service

    By Carl S on 13 February 2022 | Purchase not verified

    Excellent service from start to finish, David kept us informed all the way and delivered the vehicle on time. It was the first time we had bought remotely but the great service made it a doddle. Many thanks to all the team

    Reply from Excellent Cars on 07/03/24

    Thank you for your 5-star review and for choosing Excellent Cars. We're glad to hear that you're happy with your vehicle. We constantly strive to improve, so thank you for your feedback, it is greatly appreciated. We hope you will choose us again for your next purchase!"


  • 5

    Cars advertised at different prices.. Misleading and untrustworthy.

    By Anonymous on 03 November 2021 | Purchase not verified

    Almost EVERY car they sell is misleading in the way it is advertised. There is a price for a car shown in the advert (as an example - a Silver car priced at £5000)- plus over 20 photos of the car. When you read the advert it then says that there is a 'Blue' (insert any colour) as well as the 'Silver' car. The silver car is then priced £350 more than stated at the top.........and they will always have sold the 'Blue' car which is listed as the advertised price. If you look closely at the 20 plus photos there will be 1 photo of the mentioned 'Blue' car. When you look at that single photo it is often blurry and pixelated - and taken in a completely different location from their standard stock photos. I have my suspicions about why it might be pixelated - but, from experience of teaching Design, when you enlarge an image that has been copied from the internet it can become blurry. It may help explain why the photograph of the alternative coloured car doesnt match their stock photo techniques. I have checked a large number of their adverts and the 'two cars of different colours and different prices' technique is a very common theme. Cheaper cars they dont tend to bother with this - and high priced cars too. I appreciate that these ratings become dated and they may change this technique of trying to sell a car through being misleading about their prices - but, at the time of writing, this is how they sell 80-90% of their cars. Be very aware of this. The company may appear to be reputable, and have a lovely show room with clean and tidy cars, but if they are trying to mislead you on prices BEFORE you buy a car - then what will they do AFTER you have bought it ?!!!! They also tried to sell me a car with half a Service book which was torn - with the front half missing. It could have belonged to any car ! Be very cautious with this company. 1 star but really it should have been 0 stars.

    Reply from Excellent Cars on 07/03/24

    Dear Customer, We can assure you we strive to ensure stock information is as up to date as possible and often have cars with several options, these are always stated in our adverts. Warm Regards, Excellent Cars