Customer reviews of Excellent Cars

By T O on 03 May 2018 | Purchase not verified

Very friendly service. Did not over pressure into a sale.

Reply from Excellent Cars on 03/10/18

Thank you for the positive feedback, we here at excellent cars aim to offer our customers the highest in customer service and pleasant transactions, we take on board all comments and criticisms alike and look forward to continually raising our standards in the future. Best wishes Excellent Cars Team

By Helen P on 03 May 2018 | Purchase not verified

Absolutely brilliant service, they do checks on all of their cars before selling to you definitely will recommend anybody to come here

Reply from Excellent Cars on 03/10/18

Thank you for the positive feedback, we here at excellent cars aim to offer our customers the highest in customer service and pleasant transactions, we take on board all comments and criticisms alike and look forward to continually raising our standards in the future. Best wishes Excellent Cars Team

By Chelsea H on 03 May 2018 | Purchase not verified

They were ,lovely and very helpful , really enjoyed my experience

Reply from Excellent Cars on 03/10/18

Thank you for the positive feedback, we here at excellent cars aim to offer our customers the highest in customer service and pleasant transactions, we take on board all comments and criticisms alike and look forward to continually raising our standards in the future. Best wishes Excellent Cars Team

By Sharon B on 01 May 2018 | Purchase not verified

Great showroom, great people , great prices this is the second car we have bought keep it up

By N M on 30 April 2018 | Purchase not verified

Great Stock, superb salespeople, highly recommended

By Emmie S on 16 March 2018 | Purchase not verified

I bought a 2010 Alfa Romeo Mito priced at £5000, on viewing the car all seemed well apart from yellow colouring in the boot but they ensured me that the car had been stored in a damp area and after being valeted there would be no problem, it was just because it needed a clean. When picking up my car the yellow colouring had gone as I was told. Just over a month later it appear again, I called them a few times to let them know water was collecting in the bottom of my boot, every time they turned me away with feeble excuses eventually saying my warranty was over, there was nothing they can do but suggested I got a dehumidifier which I did. The problem got worse, I took the car to a local garage, they said that just by looking at the car they could see it had been in a crash and had the whole boot replaced and it hadn't been done properly or through the insurance hence why it didn't come up on the HPI checks, costing me a lot of money to fix before selling the car for significantly less.

By Kyle B on 13 February 2018 | Purchase not verified

I am really dissapointed in this company, make an agreement with the customer, do not follow through with the agreement and then refuse to give the deposit back (as was previously advised by the salesmen wouldnt be a problem) constantly chasing them to get any answer. The owner doesnt want to know, once theyve got some money the really couldnt care less. Extremely poor service, leave the car up for sale even though they claim this is the reason the deposit is not refunable. Mis-sold and taken advantage off. Would strongly advise anyone who is thinking of buying a used car to avoid this place completely.

By Tabitha J on 10 January 2018 | Purchase not verified

I called and made arrange,ents to view and test drive a car this garage had advertised but when I arrived the nex morning the person I spoke with told me that they’d not had this particular model of car in, and that we’d actually spoken about a different car the previous evening! All very confusing and a huge waste of time 4hour round trip with no ownership or accountability taken by the person I saw at the garage. On arriving home, I saw that the vehicle that I’d wanted to buy was STILL being advertised as being for sale! I rang and spoke with another person who said that they had sold the vehicle I was interested in that morning. All very confusing and clearly the sales team don’t communicate with each other. I’d be very careful if you’re driving any distance to see a car here. Reall disappointing experience and I wouldn’t try again

Reply from Excellent Cars on 26/01/18

Hi Tabitha - We are very sorry you felt you had a wasted journey & the confusion came about purely from us having had 2 of the same car & the one you came for was Sold - Please Accept Our Apologies & thank you for highlighting an issue that we can learn from - we have learnt a valuable lesson - We hope you find the car your looking for soon - Kind Regards Excellent Cars

By Derek A on 06 December 2017 | Purchase not verified

Terrible experience with a car not fit for purpose, was advised car was CAT D side impact when in fact it was a full on collision, shoddy rebuild bolts loose that where meant to be secured on to the chassis rebuild, horn was put back on incorrectly for a garage that is meant to make sure car fit for the road then they got it so wrong with this car, after speaking to them regarding the list of faults they have an attitude of dont care, so id suggest thinking twice before purchasing a car from them

By william f on 20 August 2017 | Purchase not verified

Poor communication, do not call back. We missed a weekend away. After nearly 3 weeks no car. Only positive from the experience was deposit refunded without hassle