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Customer reviews of Excellent Cars

At Excellent Cars we pride ourselves on the great service we provide to all of our customers. We understand that buying a car can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.

But don't just take our word for it, see what some of our customers have to say about us...

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Excellent Cars

Excellent Cars
5
4.9

All 368 customer reviews

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  • 5

    5 star service

    By Carl S on 13 February 2022 | Purchase not verified

    Excellent service from start to finish, David kept us informed all the way and delivered the vehicle on time. It was the first time we had bought remotely but the great service made it a doddle. Many thanks to all the team

    Reply from Excellent Cars on 07/03/24

    Thank you for your 5-star review and for choosing Excellent Cars. We're glad to hear that you're happy with your vehicle. We constantly strive to improve, so thank you for your feedback, it is greatly appreciated. We hope you will choose us again for your next purchase!"


  • 5

    Cars advertised at different prices.. Misleading and untrustworthy.

    By Anonymous on 03 November 2021 | Purchase not verified

    Almost EVERY car they sell is misleading in the way it is advertised. There is a price for a car shown in the advert (as an example - a Silver car priced at £5000)- plus over 20 photos of the car. When you read the advert it then says that there is a 'Blue' (insert any colour) as well as the 'Silver' car. The silver car is then priced £350 more than stated at the top.........and they will always have sold the 'Blue' car which is listed as the advertised price. If you look closely at the 20 plus photos there will be 1 photo of the mentioned 'Blue' car. When you look at that single photo it is often blurry and pixelated - and taken in a completely different location from their standard stock photos. I have my suspicions about why it might be pixelated - but, from experience of teaching Design, when you enlarge an image that has been copied from the internet it can become blurry. It may help explain why the photograph of the alternative coloured car doesnt match their stock photo techniques. I have checked a large number of their adverts and the 'two cars of different colours and different prices' technique is a very common theme. Cheaper cars they dont tend to bother with this - and high priced cars too. I appreciate that these ratings become dated and they may change this technique of trying to sell a car through being misleading about their prices - but, at the time of writing, this is how they sell 80-90% of their cars. Be very aware of this. The company may appear to be reputable, and have a lovely show room with clean and tidy cars, but if they are trying to mislead you on prices BEFORE you buy a car - then what will they do AFTER you have bought it ?!!!! They also tried to sell me a car with half a Service book which was torn - with the front half missing. It could have belonged to any car ! Be very cautious with this company. 1 star but really it should have been 0 stars.

    Reply from Excellent Cars on 07/03/24

    Dear Customer, We can assure you we strive to ensure stock information is as up to date as possible and often have cars with several options, these are always stated in our adverts. Warm Regards, Excellent Cars


  • 5

    Thank you for your service!

    By Marc W on 03 June 2021 | Purchase not verified

    Went to Excellent Cars in Sheffield (from Nottingham) after identifying a car I loved and wanted, but was very popular to get hold of. I rang on the Wednesday, travelled up for a viewing on the Friday, when it was also purchased. Noel, my salesman, I couldn't fault and he was extremely welcoming, honest and approachable. My first interaction was faultless and their showroom is unassuming, but lovely inside. When I went to pick up the car, after a efficient transaction, it was smooth and happy experience. He also threw in the year long warranty at a half-price. The only "downside" of the whole experience was that when I sat in the car to drive home, I noticed the electronics on the right wing mirror weren't working, so I couldn't change the angle. They said it wasn't checked as part of the MOT/Service (fair enough) but will be replaced. However, when I pointed this out on the Saturday, it was reported the same day, the new wing mirror was ordered on the Sunday. Great stuff!


  • 5

    Great car peugeot rcz*** thankyou ***

    By Darren D on 23 May 2021 | Purchase not verified

    Brilliant staff very helpful was a enjoyable experience


  • 5

    Great service

    By Sean C on 28 January 2021 | Purchase not verified

    Excellent service all round. Very helpful with the choice of car and providing info I needed.

    Reply from Excellent Cars on 29/01/21

    Hi Sean - Thank You For Your Business It Was Really Nice Getting To Meet You - Hope You Enjoy your New Car & We Hope to See You Nexrt Time Too - Take Care All @ Excellent Cars


  • 5

    Viewing a ford galaxy

    By Vicky J on 20 January 2021 | Purchase not verified

    Very helpful and always answered the phone in regard to helping out with information about the car we wanted to view, we viewed the car during covid and felt very safe. Although we chose not to go with the car they were very helpful and returned the deposit we left, we would definitely go back hear again if we see the car we want.

    Reply from Excellent Cars on 21/01/21

    Hi Vicky - Thank You For Your Review & We Sincerely Hope We See You Again Soon . Warmest Regards Excellent Cars


  • 5

    lovely customer service

    By Taylor R on 11 January 2021 | Purchase not verified

    They were all so lovely and helpful, helped me through the whole process, made it very easy and quick for me. Did everything to help me out and find the right car and deal.

    Reply from Excellent Cars on 13/01/21

    Thank You For Your Business & Your Kind Words-We Hope You Have Many Years Of Happy Motoring & We Hope To See You For Your Next Car. Kind Regards - Excellent Cars Team


  • 5

    Excellent service

    By Jenna R on 22 December 2020 | Purchase not verified

    Excellent service got car quickly ready for us put it out front ready to go

    Reply from Excellent Cars on 23/12/20

    Thank You Jenna Hope You Enjoy Your New Car & Have Many Years Of Great Driving - Merry Xmas From The Excellent Cars Team


  • 5

    Excellent Cars!!

    By Ava R on 19 December 2020 | Purchase not verified

    Absolutely fantastic service! We bought a second hand Volkswagen Polo in superb condition! All service history, MOT certificates etc. Noel the owner was amazing! So helpful and covered absolutely everything with us at the dealership. Can’t thank you enough Excellent Cars😊

    Reply from Excellent Cars on 20/12/20

    Hi Ava - Thank You For Your Review & Even More Importantly Thank You For Your Valued Business . We Hope You Really Enjoy Your New Car & We Hope to See You Again - Have A Great Xmas & A Happy 2021 - Thank You Excellent Cars


  • 5

    RUBBISH NO HELP

    By S R on 17 December 2020 | Purchase not verified

    At first thought they were very nice after that forget it lots of problems which has so far cost around 1000 pounds when we rang them up after having the car for only 8 weeks the reply was you have been unlucky with no offer of help TERRIBLE AFTER CARE they are only interested in getting rid of cars for a profit BEWARE

    Reply from Excellent Cars on 23/12/20

    Hi SR - Were So Sorry To Hear You Have Had a Problem - Please Call Us ASAP So We Can Resolve Your Issue . Kind Regards - Excellent Cars