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Customer reviews of Excellent Cars

At Excellent Cars we pride ourselves on the great service we provide to all of our customers. We understand that buying a car can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.

But don't just take our word for it, see what some of our customers have to say about us...

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Excellent Cars

Excellent Cars
5
4.9

All 368 customer reviews

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  • 5

    Happy customer

    By Anonymous on 20 October 2022 | Purchase not verified

    Sham was very friendly and helpful, didn’t feel pressured into anything. Was given plenty of time to look around and make a decision

    Reply from Excellent Cars on 22/10/22

    Thank you for your kind comments & thank you for your very valued business . We hope you really enjoy your new car. Kind Regards Excellent Cars


  • 5

    Bad sales

    By Anonymous on 18 October 2022 | Purchase not verified

    Enquired about a Freelander with them that I see is still for sale! Awful selling skills! Felt pressured to leave a deposit as someone was going to look at the car before me if I don’t secure it with a deposit! Really! Glad I never went further with this imo! Doing me a favour to secure the car lol!

    Reply from Excellent Cars on 22/10/22

    Hi paul please accept my apologies if you felt in anyway pressured - we do have customers who travel to us from miles away only to find a car as been sold by the time they get here - so we always encourage people to put a refundable holding deposit on a car so their not disappointed & because its refundable they have nothing to loose & avoids disappointment . I don't know where you live you may just be round the corner or at the other end of the uk - but regardless of that you shouldn't feel pressured . I'll take your comments as a learning process & make a constructive improvement to how we take phone calls in the future so thank you for your frank & honest review & although it is negative it will be turned into a positive learning example . if your ever in the sheffield area please call in as i would like to apologise face to face for any pressure you may have felt that is not how we want to conduct business & with over 1000 car sales annually this is not how we normally attract business. Kind Regards Excellent Cars


  • 5

    Poor after sales

    By Gary M on 12 October 2022 | Purchase not verified

    Please ensure that before buying a car from these people you have a full AA or RAC inspection. They said it would have a full MOT before collection but less than 2 months later the brakes have failed. How could it have passed MOT. On reporting it the company has refused to help. Be very careful.

    Reply from Excellent Cars on 13/10/22

    Hi Gary - We Are So Sorry To See You Was Not Happy With Our Service Please Contact Us At Your Earliest Convenience So That We May Resolve Any Issues . Kind Regards - Excellent Cars


  • 5

    Brilliant customer service

    By Marcus H on 29 September 2022 | Purchase not verified

    Excellent customer service, every question we asked Shammy, he was more than happy to help and looked into everything we enquired about for us with no problems. Very friendly staff we had a very positive experience with excellent cars so far! Thank you

    Reply from Excellent Cars on 29/09/22

    Thank You For Your Very Valued Business We Always Appreciate Your Custom & We Look Forward To Seeing You Again Each Year For Your FREE MOT 4 LIFE PROGRAMME . Kind Regards Excellent Cars


  • 5

    By Anonymous on 21 September 2022 | Purchase not verified

    Brought a car today from excellent cars was dealt with by Shammy, couldn’t ask for a better or more easy experience buying a car after being let down previously, amazing customer service would definitely recommend

    Reply from Excellent Cars on 22/09/22

    Thank You For Your Lovely Words & We Hope To See You Again In The Future For Your Next Car Mean While Enjoy This Latest One You've Purchased . Kind Regards - Excellent Cars


  • 5

    Great service

    By Sharron C on 27 July 2022 | Purchase not verified

    Fantastic service. Shammy couldn't of been more helpful. Would recommend.

    Reply from Excellent Cars on 13/08/22

    Hi Sharron - We Really Do Appreciate Your Business & Your Positive Comments . Kind Regards Excellent Cars


  • 5

    By Amie B on 27 July 2022 | Purchase not verified

    Brilliant guys, honest noel sorts your problem if you have any with your car straight away. 100% recommend

    Reply from Excellent Cars on 13/08/22

    Hi Amie , 1st Of All Thank You So Much For Custom & Your Positive Feedback Kind Regards - Excellent Cars


  • 5

    By stephen b on 15 July 2022 | Purchase not verified

    Bought a car for my mum. Noel was so help full and patient with us and made it a pleasure. What a place you would not expect such a showroom full of cars for sale from the road.

    Reply from Excellent Cars on 13/08/22

    Hi Stephen - Thank You For Buying A Car From Us We Really Appreciate Your Business & Your Positive Comments Kind Regards - Excellent Cars


  • 5

    Avoid Them

    By Anonymous on 21 June 2022 | Purchase not verified

    Avoid them at all cost. Cannot trust them

    Reply from Excellent Cars on 07/03/24

    We Are So Sorry To See You Was Not Happy With Our Service Please Contact Us At Your Earliest Convenience So That We May Resolve Any Issues. Kind Regards - Excellent Cars


  • 5

    Excellent Service with Excellent Cars

    By Ash B on 18 June 2022 | Purchase not verified

    Simply put they were excellent and had a wide selection of 80+ cars. Went to view some cars and the service was exceptional . Noel and the team were friendly, polite and very knowledgeable and didn’t pressure me into buying or try to persuade me to buy something out of my budget. I found all the cars I looked at were clean and tidy throughout and I found the perfect car for me in my budget. Very happy with it and the service I received.

    Reply from Excellent Cars on 21/06/22

    Thank you for your kind words and your valued business - Excellent Cars Team