By Isobel D on 08 September 2023 | Purchase not verified

Ricky was so helpful ,took his time to talk through everything in detail.Would recommend Excellent Cars to family and friends.

Reply from Excellent Cars on 08/10/23

Hi Isobel - Thank You For Your Business & Your Very Kind Comments From The Excellent Cars Team

By Anonymous on 27 August 2023 | Purchase not verified

Great service provided by excellent cars, Steph has been dealing with me and helping me through the process and I must say her customer service is by far the best I’ve ever dealt with so thank you! Loving my new car and very impressed all round…thank you excellent cars!

Reply from Excellent Cars on 07/03/24

Thank you for your 5-star review and for choosing Excellent Cars. We're glad to hear that you're happy with your vehicle. We constantly strive to improve, so thank you for your feedback, it is greatly appreciated. We hope you will choose us again for your next purchase!"

By Sue T on 26 August 2023 | Purchase not verified

Had a great purchase experience, Steph could not have been more helpful with the whole process. Definitely recommend to others. Excited with my new car. Great friendly company

Reply from Excellent Cars on 07/03/24

Thank you for your 5-star review and for choosing Excellent Cars. We're glad to hear that you're happy with your vehicle. We constantly strive to improve, so thank you for your feedback, it is greatly appreciated. We hope you will choose us again for your next purchase!"

By Kay W on 23 August 2023 | Purchase not verified

Can’t fault the service I received, Ricky was very helpful and friendly.

Reply from Excellent Cars on 07/03/24

Thank you for your 5-star review and for choosing Excellent Cars. We're glad to hear that you're happy with your vehicle. We constantly strive to improve, so thank you for your feedback, it is greatly appreciated. We hope you will choose us again for your next purchase!"

By Anonymous on 19 August 2023 | Purchase not verified

Steph at Excellent Cars made us feel lovely and welcome and found us the perfect car for our greyhounds! Would come back again in the future

Reply from Excellent Cars on 07/03/24

Thank you for your 5-star review and for choosing Excellent Cars. We're glad to hear that you're happy with your vehicle. We constantly strive to improve, so thank you for your feedback, it is greatly appreciated. We hope you will choose us again for your next purchase!"

By Anonymous on 19 August 2023 | Purchase not verified

Steph was amazing. Very knowledgable and helpful on my test drive.

Reply from Excellent Cars on 07/03/24

Thank you for your 5-star review and for choosing Excellent Cars. We're glad to hear that you're happy with your vehicle. We constantly strive to improve, so thank you for your feedback, it is greatly appreciated. We hope you will choose us again for your next purchase!"

By Anonymous on 17 August 2023 | Purchase not verified

Happy customer I collected my car on Saturday (first car ever). The whole experience was excellent, Dave was very welcoming from day all the was through. We arrived at Exellent cars and we were welcomed with open arms, the car was in good condition no problems so far. For a new driver I am happy, took the car for service ones we were back home, all in good condition I will update in a month

Reply from Excellent Cars on 07/03/24

Thank you for your 5-star review and for choosing Excellent Cars. We're glad to hear that you're happy with your vehicle. We constantly strive to improve, so thank you for your feedback, it is greatly appreciated. We hope you will choose us again for your next purchase!"

By Ruth O on 16 August 2023 | Purchase not verified

Steph has been absolutely amazing. Really helpful, great service

Reply from Excellent Cars on 07/03/24

Thank you for your 5-star review and for choosing Excellent Cars. We're glad to hear that you're happy with your vehicle. We constantly strive to improve, so thank you for your feedback, it is greatly appreciated. We hope you will choose us again for your next purchase!"

By John J on 15 August 2023 | Purchase not verified

Brought the car through car finance so only had the photos to go by on there website. They said I had to wait a week so it can go for an MOT and valet. Not to sure about the valet. Fag burn front passenger seat and two in the headliner. Aircon wasn't working so payed for a regas and pollen filter still not working. 12volt in the front isn't working sweats stuck under front passenger seat. Lots of marks and damage to the front grill, was told I would receive £45 for the 3 months road tax but never received. No jack, part service history. An it says free sat nav but none of that. Cracked rear indicator, plus looks like the drivers side door is bent with a gap. Alarm doesn't work. Little overpriced but needed a car for work. Ps the headliner is filthy and stained.

Reply from Excellent Cars on 07/03/24

Dear Customer, We strive on providing exceptional customer service, as you will see from our other reviews. I am sorry you feel the quality of your vehicle fell short of our extremely high standards on this occasion. Please contact the showroom to discuss you concerns further, as we are always appreciative of constructive feedback to enable us to keep striving to provide a 5 star service to customers. Warm Regards, Excellent Cars

By Anonymous on 15 August 2023 | Purchase not verified

Please do not buy a car from here. I now release why they are reluctant to let you test drive cars before you buy. They want a £500 deposit to hold the car, without even testing it which they then tell you is non-refundable when the car is ready to drive. We bought a MPV which all the pushy sales staff gushed that it was a 'lovely car to drive'. When driving the car home it felt like manoeuvring a tank around corners, the steering was so stiff however I put this down to the car being bigger than I was used to and carried on. In the last 3 months of owning the car it has been into the garage at least 5 times costing nearly £600 plus another £1000 in other work which we just cant afford to have done. The DPF filter is constantly clogged and the car is in limp mode more often that it is in 'normal' drive mode. Various engine management lights are always on. I took the car back to the dealer in the first 3 weeks after it went into limp mode for the first time, they advised to take it on a longer run every so often to clear the DPF (again, I have never driven a diesel so went with their advice). Trying to merge onto busy roads such a motorways in limp mode to try and clear the filter has put me in dangerous situations a lot of times and we spent 15 hours trying to get the car home from Newquay in limp mode where it wouldnt go more than 50mph. We are in the process of having the DPF filter cleaned by the garage (another £350) and our mechanic also said the whole driving rack needs replacing (which is causing the stiff steering issue), the amount of repair works the car needs is more than we paid for the car. The dealer also says they carry out a service before you drive the car away and has the cheek to log this in the service book. Its all lies, our service light came on shortly after buying the car. We did an oil drain and oil and air filter change and its the dirtiest filter our mechanic has seen in years so this obviously wasn't done by the dealer. I no longer feel safe or comfortable driving the car and wish we have never stepped foot inside this place.

Reply from Excellent Cars on 07/03/24

Dear Customer, We strive on providing exceptional customer service, as you will see from our other reviews. I am sorry you feel the quality of your vehicle fell short of our extremely high standards on this occasion. All vehicles are subject to an mot (if required), service and a valet at independent garages prior to the car being collected, we are also a registered RAC dealer and therefore all vehicles are subject to a 40 point check prior to sale. Warm Regards, Excellent Cars