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Customer reviews of Excellent Cars

At Excellent Cars we pride ourselves on the great service we provide to all of our customers. We understand that buying a car can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.

But don't just take our word for it, see what some of our customers have to say about us...

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Excellent Cars

Excellent Cars
5
4.5

Based on 129 customer reviews

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  • 5

    My buying experience

    By Tony H on 27 September 2017 | Verified purchase

    I saw a car advertised from excellent cars I liked the look of, I used the hotline and spoke to noel who as a point of contact was great, very friendly and helpful, I made an appointment to view the car, when we turned up noel was as great in person as on the phone, the car itself looked great, we were encouraged to test drive, which we did, the car was better than advertised we did the deal and arranged to pick up two days later, noel throughout the transaction was great and I can't fault excellent cars, we picked the car up on Monday and drove it back to Portsmouth from Sheffield today ( Wednesday) the car is a dream, an absolute bargain, better than we dreamed, so would I buy another car from excellent cars, you bet!! Buying a car can often be a frantic experience, one that you live to regret but in this case, my new car was a smooth pleasurable experience, and has totally surpassed all expectations, thank you noel

    Reply from Excellent Cars on 03/10/18

    Thank you for the positive feedback, we here at excellent cars aim to offer our customers the highest in customer service and pleasant transactions, we take on board all comments and criticisms alike and look forward to continually raising our standards in the future. Best wishes Excellent Cars Team


  • 5

    Fantastic service

    By JAMES W on 01 March 2017 | Verified purchase

    Great experience, Nice open showroom very welcoming enviroment, Staff very helpful and friendly great customer service couldn't be happier will recommend to friends and family thanks Excellent cars

    Reply from Excellent Cars on 03/10/18

    Thank you for the positive feedback, we here at excellent cars aim to offer our customers the highest in customer service and pleasant transactions, we take on board all comments and criticisms alike and look forward to continually raising our standards in the future. Best wishes Excellent Cars Team


  • 5

    waste of time

    By ian P on 19 October 2019 | Purchase not verified

    had a clio advertised that my i was interested and when i called them said they had 2 in different colours this was on Thursday, said they will hold them to saturday for me and we even offered a deposit which they advertise as refundable. called this morning to say we were on the way and they said they sold 1, i called up and the white one was no were to be seen. looking at reviews it's a ploy to just get you there and sell you anything. every car they have has number plates erased and most say they have 2 so dont waste your time going to these people who clearly enjoy wasting your time


  • 5

    Great experience

    By Lee D on 21 September 2019 | Purchase not verified

    Went to look at one car with my wife and came away with two, the have a great choice of cars at great prices, this is the second time I have used excellent cars in 5 years, such friendly staff, I would recommend these to anyone, great cars, great staff, great experience

    Reply from Excellent Cars on 06/10/19

    Hi Lee - Thank You For Your Kind Review & It Speaks Volumes For Our Relationship With You & Your Family When You Have Purchased 4 Cars From Us Thank You Once Again - Excellent Cars


  • 5

    Fantastic derive

    By Matthew H on 07 September 2019 | Purchase not verified

    Amazing service, I wasn’t pressured at all and the process was really easy. Definitely would recommend

    Reply from Excellent Cars on 15/09/19

    Thank You Mathew We Really Hope That You Enjoy Your New Car & Come Back To Us Again In The Future For A New One - Kind Regards Excellent Cars


  • 5

    Amazing service

    By Tamara C on 24 August 2019 | Purchase not verified

    Easy no pressure sale very comfortable very welcoming


  • 5

    Disappointed

    By Graham K on 23 August 2019 | Purchase not verified

    Excellent cars advertise that a £50 refundable deposit will secure a car for up to 7 days. We had to put down a £250 no refundable deposit. The Adertising Standards Agency would be keen to know the reason why. We were only advised that the car only had one key after we had paid for it. Every car should have a spare key. £128 to get a spare key cut and programmed. We had to wait for over an hour before the car was handed over to us waiting on the payment to clear. Turned out that the funds had been credited to their account immediately. It's attention to the small detail that brings customers back !!!

    Reply from Excellent Cars on 15/09/19

    Hi Graham Please Send Us The Receipt For Your Second Key & We Will Refund You The Cost & We Will Refund you The Cost Of The Key - Regarding The Bank Clearance - The Funds Did Not Clear Straight Away Or We Would have Said So ( Banks Work To Their Own Time Table ) - Their Is No Benefit To Us Delaying Your Journey Home - Please Accept Our Apology For And Inconvenience - Kind Regards Excellent Cars


  • 5

    Great experience

    By Lee S on 06 July 2019 | Purchase not verified

    Rich great guy very helpful and helped me get a wicked car

    Reply from Excellent Cars on 19/07/19

    Thank You Lee For Your Business Hope We See You For Your Next Car - Kind Regards Excellent Cars


  • 5

    Experience

    By Steven M on 05 July 2019 | Purchase not verified

    Rich was brilliant from start to finish he rang and kept me informed at every step! Car was ready early made the whole experience amazing! I Would recommend rich and excellent cars to family and friends

    Reply from Excellent Cars on 19/07/19

    Hi Steven - We Really Appreciate Your Business Kindest Regards Excellent Cars


  • 5

    Part ex & upgrade

    By MISS K B on 03 July 2019 | Purchase not verified

    Very professional from start to finish. The bloke guided me from start to finish and helped me come to an affordable price. Free MOT and check and easy part exchange. Fast turn around, very happy with my experience. I’d go again and have advised others too whom are looking for cars. - rich Thanks!

    Reply from Excellent Cars on 19/07/19

    Hi Miss K B - Thank You For Your Valued Custom We Appreciate Your Positive Feed Back . Warmest Regards From Excellent Cars