Excellent Cars
Customer reviews of Excellent Cars
At Excellent Cars we pride ourselves on the great service we provide to all of our customers. We understand that buying a car can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.
But don't just take our word for it, see what some of our customers have to say about us...
-
5
Said deposit is refundable and didn't give it back
By Ahmed E on 16 April 2020 | Purchase not verified
On the 21st of March, I saw the BMW reg number FY53 WRD, don't get me wrong the car was flawless and was respectively cheap. But the problem is what happened with the dealer is that I searched for the insurance for the car it was around 3200£ which is quite expensive even on an insurance on an international license that would usually be half of that. Dealer was clearly aware of that, advised to do couple of things to try lower the fare down. Then, asked me to pay a deposit for 200£ for it. I clearly asked him is it refundable if I didn't find a proper quote and he said YES. As the working enviroment is hectic, currently working as a Dr in the NHS , I wouldn't have been able to come again untill next week 3 days later, talked over the phone with the the manager told him insurance is still high for the car and I want my deposit, he told me no and to speak to the trader about, who said no! They played on my ignorance about the standards. Used that I am new to the country. What a shame!
-
5
White Peugeot 207CC
By Pam W on 14 February 2020 | Purchase not verified
Having travelled from a Kent to Sheffield to view a Peugeot 207cc, we were welcomed by The salesman. The car looked lovely and we took it for a test drive, agreed price and arranged to collect it the following week after a service and MOT. The next week our 500 mile return journey found the car all ready for us. However, not far down the M1 it broke down. The salesmen were very apologetic and helpful advising us to arrange for a recovery back to the showroom, where the fault would be corrected and the vehicle delivered to our home when ready. Despite a very frightening experience on the very busy M1, I was still very pleased with our treatment and my lovely little car which is now running superbly. Thank you Excellent Cars.
-
5
Good place to buy a car from
By Kyra B on 18 January 2020 | Purchase not verified
I originally signed to get finance for a Ford Focus the sales assistants were really polite And the show room is really nice but unfortunately I had to cancel my finance as my original car failed to sell as it needs a new gear box and new clutch. But I will be back to get a new car once I’m sorted! Can’t thank them enough for helping me out.
-
5
Very good service
By Kris H on 24 November 2019 | Purchase not verified
Really nice show room and the cars all look clean and amazing....I’m very happy with my car I brought ...And Richard was not pushy very helpful and he could not do enough for me
-
5
Excellent cars
By Tom T on 01 November 2019 | Purchase not verified
Noel has been helpful and nice to deal with. Thank you!
-
5
waste of time
By ian P on 19 October 2019 | Purchase not verified
had a clio advertised that my i was interested and when i called them said they had 2 in different colours this was on Thursday, said they will hold them to saturday for me and we even offered a deposit which they advertise as refundable. called this morning to say we were on the way and they said they sold 1, i called up and the white one was no were to be seen. looking at reviews it's a ploy to just get you there and sell you anything. every car they have has number plates erased and most say they have 2 so dont waste your time going to these people who clearly enjoy wasting your time
-
5
Great experience
By Lee D on 21 September 2019 | Purchase not verified
Went to look at one car with my wife and came away with two, the have a great choice of cars at great prices, this is the second time I have used excellent cars in 5 years, such friendly staff, I would recommend these to anyone, great cars, great staff, great experience
-
5
Fantastic derive
By Matthew H on 07 September 2019 | Purchase not verified
Amazing service, I wasn’t pressured at all and the process was really easy. Definitely would recommend
-
5
Amazing service
By Tamara C on 24 August 2019 | Purchase not verified
Easy no pressure sale very comfortable very welcoming
-
5
Disappointed
By Graham K on 23 August 2019 | Purchase not verified
Excellent cars advertise that a £50 refundable deposit will secure a car for up to 7 days. We had to put down a £250 no refundable deposit. The Adertising Standards Agency would be keen to know the reason why. We were only advised that the car only had one key after we had paid for it. Every car should have a spare key. £128 to get a spare key cut and programmed. We had to wait for over an hour before the car was handed over to us waiting on the payment to clear. Turned out that the funds had been credited to their account immediately. It's attention to the small detail that brings customers back !!!