By JAMES W on 01 March 2017 | Verified purchase

Great experience, Nice open showroom very welcoming enviroment, Staff very helpful and friendly great customer service couldn't be happier will recommend to friends and family thanks Excellent cars

Reply from Excellent Cars on 03/10/18

Thank you for the positive feedback, we here at excellent cars aim to offer our customers the highest in customer service and pleasant transactions, we take on board all comments and criticisms alike and look forward to continually raising our standards in the future. Best wishes Excellent Cars Team

By Leonetta B on 16 July 2026 | Purchase not verified

Mike take excellent care of us. Made a great deal and a nice conversation. Absolutely recommend it !!

By Anonymous on 13 July 2026 | Purchase not verified

Very good service, test drive and ease of purchase. Michael was helpful.

By Anonymous on 06 July 2026 | Purchase not verified

Really nice setup, terrifically helpful staff. Dave was particularly helpful .

By Anonymous on 03 July 2026 | Purchase not verified

If I could give zero stars, I would.Buying this car has turned into a nightmare from start to finish. Within a short time of purchasing the vehicle, warning lights and sensor fault messages started appearing. Soon afterwards, the car developed serious driving issues, including vibration, poor acceleration, and struggling to drive uphill. This was not what anyone would reasonably expect from a vehicle that had just been purchased.When we contacted the dealer, we received no meaningful help whatsoever. We were simply told to contact the warranty company because they “don’t do repairs.” From that point on, we were left to deal with the problem entirely on our own.It took nearly two months to get the vehicle properly diagnosed. We were then informed by specialists that the clutch required replacement. After endless back-and-forth with the warranty company, they agreed to pay only half of the repair costs, leaving us to face a substantial bill for a fault that appeared shortly after purchase.What made this experience even worse was the dealership’s attitude. Every garage we spoke to advised us to contact the dealer because the vehicle had been purchased less than six months earlier. However, when we visited the dealership, we were met with complete indifference. A member of staff stood there vaping, smirked while we explained the situation, and told us nobody could help because the person responsible for after-sales, Noel, was not available. We were promised a call the following day.Nobody called.After repeatedly chasing the dealership, we eventually managed to speak to Noel. The conversation was shocking. From the moment he answered, his attitude was rude, dismissive, and confrontational. There was no interest in understanding the problem, no attempt to find a solution, and absolutely no concern for a customer who had spent thousands of pounds with the business. Instead, we were told it was “wear and tear,” that they would not help, and that we should “do what you have to do.”That statement perfectly sums up our experience with this dealership.The issue is not just the faulty vehicle. Mechanical problems can happen with any car. The real problem is the complete lack of accountability once the sale is completed. Customer service disappears, promises are not kept, calls are not returned, and legitimate concerns are brushed aside.We have wasted months dealing with faults, garage appointments, warranty disputes, stress, inconvenience, and unexpected costs, only to be treated with disrespect and disregard by the people who sold us the vehicle.Based on our experience, I would never buy another car from this dealership and would strongly advise others to think very carefully before handing over their money. If you expect honesty, support, or professionalism when problems arise, you may be very disappointed.

By Anonymous on 03 July 2026 | Purchase not verified

Absolutely Brilliant Company as it says in the name Excellent Cars While I waited for car finance to go through the dealer lent me a courtesy car , very good of them

By Sarah B on 11 June 2026 | Purchase not verified

Dave has been excellent every step of the way, made the process of buying a car easy. Very friendly, expert garage. Would definitely recommend

By Jacob M on 03 June 2026 | Purchase not verified

Excellent service! Amazing car, used them multiple times

By Emma C on 01 June 2026 | Purchase not verified

Dave was amazing from get go no faults what so ever

By Jess C on 29 May 2026 | Purchase not verified

I really enjoyed my time the staff was lovely and there really organised .