Excellent Cars
Customer reviews of Excellent Cars
At Excellent Cars we pride ourselves on the great service we provide to all of our customers. We understand that buying a car can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.
But don't just take our word for it, see what some of our customers have to say about us...
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5
No log book and lights taped in
By Denise J on 01 August 2020 | Purchase not verified
Purchased a car for our daughter. We were told log book could take up to 4 weeks due to Covid. After 4 weeks contacted and got no reply. Contacted DVLA and told excellence cars had paid fee for missing log book a week after they sold it to us. We are still waiting for the log book 8 weeks later. We are now seeking further advise. Despite being told it had passed it’s mot with no advisory’s when purchased our mechanic found the brakes to be substandard and the light fitted with tape. These have all had to be replaced.
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5
Excellent cars! Excellent customer service!
By Stephen C on 27 July 2020 | Purchase not verified
I have nothing but praise for Dave and the people at Excellent cars. Having just come off the back of my own rogue dealer nightmare, Excellent cars restored my faith. Personable and pleasant experience from the start. My expectations were managed perfectly by Dave who greeted me warmly on arrival and led me to a spotless showroom where I was politely asked to stand in front of a scanner to take my temperature and then asked me to apply hand sanitiser from the dispenser and help myself to a complimentary face mask. From there I was taken by Dave to the car and he left me to inspect it fully. On return he happily answered all my questions. We then took it on a test drive. I'm now looking forward to picking up my new car in a few days from Dave at the showroom who has seen me through the entire experience from start to finish always making himself available for any queries. Other bigger players in the car market industry could learn a lot from Excellent cars. We'll done!
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5
They helped me dodge a bullet.
By Denis L on 25 July 2020 | Purchase not verified
Was going to buy a Mondeo they had up for sale with new MoT etc. They insisted on giving it a full check over before I travelled some distance to them for a test drive however. During the inspection up on the ramp, they unearthed a hidden and potentially seriously costly fault with the gearbox however. They then contacted me to apologise and advise me that they were not prepared to sell me this car for fear that it might let me down later on. I’m very grateful to them for alerting me and doing the right thing by withdrawing the car from sale.
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5
Very good
By chloe B on 22 July 2020 | Purchase not verified
Very helpful, very friendly. Make everything clear and easy, from picking you up for a test drive to the final transaction. Would highly recommend.
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5
Buying car
By Gareth E on 18 July 2020 | Purchase not verified
Welcome was brilliant.salesperson left us alone then asked question. Very well covid regulations
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5
Great experience
By Guy S on 18 July 2020 | Purchase not verified
When I arrived at Excellent cars I was greeted by Rich and from the start he was excellent! He talked me through everything and I bought a beautiful Zafira. I can recommend Rich and Excellent Cars to anyone.
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5
Daughters new car
By damon W on 17 July 2020 | Purchase not verified
we travelled to excellent cars from Cheshire to look at buying a car for my daughter (1st car).Noel took us for a test drive,we got back to the garage and bought the car,all the paperwork was done and dusted in 20 mins.The showroom was fantastic,very modern.All COVID 19 REGULATIONS WERE COVERED.We felt very safe in the garage,the space age thermometer is worth a trip just on its own !.All it leaves me to do is to say a big THANKYOU to Noel for making our experience with Excellent Cars something to remember...for all the good reasons :-)
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5
Sanyyong buyer
By Jenna C on 05 July 2020 | Purchase not verified
Absolutely brilliant service from start to finish. Hand sanitiser on arrival and temperature checked to ensure safety of customers. A man. Called dave greeted us and was very friendly. He took us through to the cars and left us to have a look. When we found the perfect car, dave came back to us and went through everything and answered all our questions and provided a year's rac cover. I had never heard of this car sales garage in the past but its absolutely brilliant and would recommend to other customers.
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5
Buying a new car
By Michael K on 04 July 2020 | Purchase not verified
Excellent service, friendly staff and everything was ready to go straight away would strongly recommend
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5
Warning.buyer beware
By Gerry D on 03 July 2020 | Purchase not verified
On agreeing a purchase of a car from this dealer we were told it would be ready in 2 days.a week on and still no car and are now told may be up to 2 weeks.this will make it up to 3 weeks since agreeing purchase.the paintwork agreed still needs doing.we were offered to take the car and they would give us 100 pounds to get the job done ourselves which we refused its going to cost much more than that to get it done.this is a car costing over 5000 pounds .we are so disgusted with the company we have asked to cancel the purchase.they are very reluctant to do so even though the finance company agree with us that this is unacceptable.I urge anyone buying from this company to think very hard before agreeing to buy.